(i) To withdraw money through a withdrawal form (SB-7), depositor (s) shall affix his/her signature or thumb impression in the withdrawal form in the presence of authorized official of the Post Office who shall verify the identity of the person. The depositor shall submit the withdrawal form along with the passbook. In case of Joint-A type account, the withdrawal form has to be signed by all the depositors.

(ii) The postmaster of the post office making withdrawal should not act as an agent or authorised literate person of a depositor for the purpose of withdrawal. The term postmaster includes Sub Postmaster, Branch Postmaster, Deputy Postmaster, Assistant Postmaster and SPMs in charge of S.B. Branch.

(iii) Any SAS/MPKBY agent also cannot act as an agent or authorised literate person of a depositor for the purpose of withdrawal from his/her savings bank account. 

(i) An illiterate or blind depositor or a depositor who is unable to write, unless he operates his/her account through an agent / authorised literate person under the Government Savings Promotion General Rules, 2018, should attend post office in person along with Passbook. The thumb impression or mark of the depositor on the application for withdrawal should be attested by a witness (who should note down his/her own permanent address) who is personally acquainted with him and known to the post office and who should certify in the following terms: “The depositor is known to me and his/her thumb impression/mark has been affixed in my presence.” Entry in Passbook through Passbook Printer is mandatory for all such withdrawals.

(ii) If an account of an illiterate or blind or physically handicapped depositor is opened through a literate agent, the agent and the guardian in case of account opened by minor should furnish the following certificate on the application for withdrawal under his/her dated signature when the withdrawal is made by him on behalf of the depositor.

“Certified that the amount sought to be withdrawn is required for the use of Mr./Ms.............who is minor or a person of unsound mind and is alive on this day”.

Counter PA has to see that the depositor has filled all required columns of withdrawal form and account belong to the same depositor. He/She will enter the account number into the FINACLE CBS Software by using HACLI and ensure that account is active and there is no lien marked in this account. He/She should also ensure that sufficient balance is available in the account. He/She should then tally signature of the depositor (s) with the specimen available in the FINACLE CBS Software and sign below the depositor’s signature in token of tallied the same. In case of difference in signature withdrawal should not be allowed unless depositor is identified through one of the means mentioned in relevant Rule.

(i) Once counter PA is satisfied that signatures of depositor (s) agreed or depositor is identified, he may enter the amount of withdrawal in the concerned account by using CTM menu of FINACLE CBS Software and submit entry along with withdrawal form to supervisor for validation if amount exceeds Rs.5000/-. Counter PA should write Transaction ID on the upper right-hand corner of SB-7 in red ink prefixed by scheme name e.g. SB, RD, TD, MIS etc. In case amount of withdrawal is up to Rs.5000/-, Counter PA should himself sign on the warrant of Payment and ask depositor or agent or witness as the case may be to sign in the receipt portion by writing amount sought to be withdrawn in words and figures. Cash should be paid and Passbook should be updated through Passbook printer. In case amount is more than Rs.5000/-, SB-7 should be handed over to Supervisor for allowing transaction at Supervisor level. Supervisor should also tally signature(s) of Depositor (s) with that available in the FINACLE CBS Software and if he is satisfied put initials at the relevant place. Accept witness if depositor is illiterate. Supervisor should open CTM menu through his/her own login ID in FINACLE CBS Application, enter Transaction ID written on SB-7 and validate the withdrawal in the CBS software. Once Transaction ID is verified, sign warrant of payment. If there is any doubt as to the signature(s), he can ask the counter Assistant to get the depositor(s) identified and resubmit the withdrawal. On resubmission, if he is still not satisfied, he can reject the withdrawal in the system and return withdrawal form to the Counter PA who will return the same to the Depositor(s) or agent. Withdrawal form should then be returned to Counter PA who will ask depositor or agent or witness as the case may be to sign in the receipt portion by writing amount sought to be withdrawn in words and figures.

Note 1: - A minor cannot appoint an agent to act for him and must attend the post office personally to withdraw money if account is directly operated by him/her.

Note 2: - When the difference in the signature is due to slight change in the mode of signing by the depositor with the lapse of time after furnishing the specimen on record, etc., the Postmaster may, in his/her discretion, obtain a fresh specimen signature in the KYC Form (in duplicate) for his/her record, if in his/her opinion this is necessary to avoid inconvenience to the depositor subsequently and send one copy of KYC Form to CPC for further processing. 

Note 3: - In single handed sub offices, SPM will work as Counter PA as well as Supervisor but has to use both login IDs separately.

Note 4: - If any Savings Accounts Depositor requests for Postmaster’s cheque towards withdrawal from Savings Account, it may be issued on receipt of written request from the Depositor. In CBS Application, the procedure prescribed for Transfer of Funds shall be followed and the amount of withdrawal shall be credited to Postmaster’s Cheque Account (SOLID+0340).

(ii) When depositor is illiterate or blind or physically disabled, his/her thumb impression/mark has to be obtained on acquittance portion of warrant of payment side and the literate witness should, certify as

 “The depositor is known to me and has received Rs._______ by putting his/her thumb impression in my presence.” 

There is no objection to the Postmaster or a Clerk (if the Postmaster or Clerk is not performing the duties of the savings bank Clerk) or a Postman or Village postman or MTS witnessing the Thumb Impression, provided that he is personally acquainted with the person whose Thumb Impression is attested. The Postmaster should see that the entries and attestation in such cases are clear and legible so that they can be easily checked. After completion of transaction, Passbook should be updated through Passbook printer. Full address and contact number (if available) of the witness should be obtained on SB-7. In the CBS Application same procedure to be followed as prescribed for literate depositor.

(e) In case of blind/visually impaired depositors operating their accounts independently, same procedure as prescribed for illiterate depositors will be followed. Also, for all cash withdrawals, the blind/visually-impaired person should be advised to come in person only. Cash payments to a blind/visually impaired either literate or illiterate should always be made in the presence of a witness who is personally acquainted with the depositor and known to post office who will attest signatures/thumb impression of the depositor on the application side and certify on the warrant of payment the amount actually paid to the blind/visually-impaired depositor.

Note 1: Thumb impression mark of illiterate depositors who desire to open an account in POSB may be obtained on the application for opening an account by using printer’s ink, or magenta ink.

Note 2: At the time of withdrawal from a minor account opened through guardian, the following certificate is required to be given by the guardian on the withdrawal form (SB-7):- 

“Certified that the amount sought to be withdrawn is required for the use of Shri/Kumari.............who is minor and is alive this day”.